Free shipping and returns in Australia 🇦🇺

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer free shipping?

Yes, Flytt provides free shipping and returns within Australia. ​

What is your return policy?

Flytt offers a 45-day return policy. If you're not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund, provided the item is in its original condition and packaging. Please note that return shipping fees may apply.

What warranty do you offer?

Flytt chairs come with a 2-year warranty covering any manufacturing defects in materials and workmanship.

What are your shipping timelines?

Each Flytt chair is handcrafted and typically ships within two weeks from the date of purchase. ​

Do you ship internationally?

Yes, Flytt ships internationally. While shipping within Australia is free, international orders may incur additional shipping fees. The exact cost will be calculated at checkout based on your location.

How will I be notified when my order ships?

Once your order is dispatched, you'll receive a confirmation email with tracking details.

Can I track my shipment?

Yes, tracking information will be provided via email once your order has been shipped.

What should I do if my package is delayed?

If your package is delayed, please contact Flytt's customer support at info@theflytt.com for assistance.

What if my item arrives damaged?

If your item arrives damaged, please reach out to Flytt's customer support to arrange for a replacement or refund.

Are return shipping costs covered?

Flytt offers free returns within Australia. For international returns, please contact customer support for details.​

Orders

Below are some of are common questions about orders

How can I track my order?

Once your order is dispatched, you'll receive a confirmation email with tracking details.​

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact Flytt's customer support as soon as possible at info@theflytt.com.

What payment methods do you accept?

Flytt accepts various payment methods, including major credit cards and digital wallets.​

Is my payment information secure?

Yes, Flytt processes all payment information securely, ensuring your data is protected.​

Do you offer any discounts or promotions?

Yes, we offer a 10% discount on your first order when you subscribe to our newsletter.

Can I apply multiple discount codes to one order?

Typically, only one discount code can be applied per order.​

How do I apply a discount code?

After subscribing to our newsletter, you'll receive an email containing your exclusive discount. Check your inbox (and your spam folder just in case), then click the link in that email it will take you directly to our website with the discount automatically applied at checkout.

What should I do if I didn't receive an order confirmation email?

If you haven't received an order confirmation email, please check your spam or junk folder. If it's not there, contact Flytt's customer support at info@theflytt.com.​

Can I place an order as a gift?

Yes, you can place an order as a gift. Please include any special instructions in the order notes during checkout.​

Do you offer bulk or corporate orders?

Yes, Flytt offers B2B solutions. For bulk or corporate orders, please visit their B2B page or contact customer support.​

Products

Below are some common questions about our products

What are the key features of the Flytt chair?
  • 360° rotatable footrest
  • Two-stage customization for seat and posture
  • High-density memory-foam seat
  • Breathable fabric upholstery
  • Adjustable seat height from 45–60 cm
  • Weight capacity up to 120 kg
  • Easy-to-clean surface
  • Minimal assembly in less than 15 minutes
Why doesn't the Flytt chair have armrests?

Flytt is designed to support natural movement and flexible sitting. Armrests may seem helpful, but they actually restrict your ability to shift positions freely. When you feel the need to rest your arms, it's usually a sign that your body—especially your upper muscles—needs a change in posture. Instead of locking your arms into place, Flytt encourages you to move, adjust, and find new positions that relax your shoulders and reduce tension naturally.

Can Flytt chairs be used in both home and office settings?

Absolutely! Flytt chairs are designed with a sleek, modern aesthetic that complements various environments, making them suitable for both home offices and traditional workplace settings.

How easy is it to assemble a Flytt chair upon delivery?

Flytt chairs come with clear assembly instructions and all necessary tools, allowing for straightforward setup. Most users can assemble their chair within 15 minutes

What materials are used in the Flytt chair?

The Flytt chair features a high-density memory-foam seat upholstered in premium soft, breathable fabric, and a highly resistant steel frame.

Is the Flytt chair suitable for people with ADHD?

Yes, the Flytt chair is designed to accommodate natural movement, which can be beneficial for individuals with ADHD. Its dynamic design allows for subtle shifts in posture, helping to maintain focus and reduce restlessness.​

Does the Flytt chair help with posture and back pain?

Yes, the Flytt chair promotes natural spinal alignment and encourages movement, which can alleviate pressure on the lower back, shoulders, and tailbone. Many users report reduced discomfort and improved posture over time.​

What is the weight capacity of the Flytt chair?

The Flytt chair is designed to support users up to 120 kg.

Is the fabric used on the Flytt chair breathable and durable?

Yes, the Flytt chair is upholstered in premium soft, breathable fabric that stays cool, won't peel over time, and feels smooth against your skin, even after hours of sitting.​

Can the Flytt chair be adjusted to fit different desk heights?

Yes, the Flytt chair offers full customization for both seat and foot height separately, allowing you to find the perfect ergonomic position for your body and desk setup.

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